Cancellation & Refund Policy

Opus Solutions provides custom websites, online stores, landing pages, mobile applications and student graduation projects. Each project is priced in a written quote, paid directly to us, built over an agreed schedule and handed over to you. This policy explains project cancellation, payments and refunds.

Unless we agree otherwise with you in writing, a project fee is paid in two equal halves:

• 50% before work starts. This first half is what puts your project into our schedule and pays for the first stage of work. Nothing is built before it arrives.
• 50% once the project is finished. When the work is complete and you have reviewed it, the remaining half falls due.

Payment comes before handover. The final half is paid first, and the finished project — the files, the administrative access, the accounts, and the source code where your quote includes it — is handed over after that payment has arrived. That is the order on every project.

The 50/50 split is our default, not a fixed rule. Before work starts you are welcome to agree something else with us: the whole fee upfront, or another schedule that suits your side. Say so in your project conversation on this website or on WhatsApp, and whatever the two of us agree there in writing is what applies to your project — it is then written into your quote. Once work has started, the schedule that was agreed stands.

Hosting, domains, licences, stock assets and developer accounts are separate from the project fee unless your quote states that they are included. We tell you before committing to any such cost on your behalf.

Either of us may end a project by writing to the other — on WhatsApp, or in your project conversation on this website. There is no cancellation fee and no notice period.

When a project is cancelled we stop work and send you a final statement setting out what has been paid and what was done. Section A3 explains what happens to the money.

• What you have already paid is not refunded. The first half is not a refundable deposit. It buys the place reserved for you in our schedule and the work carried out on your project, and both are spent from the moment the project begins — time held for one client cannot be resold at short notice. This applies whether you cancel on the first day or half-way through.
• You are not invoiced for anything further. If you end the project, the remaining half is not owed. You walk away having paid what you had already paid, and nothing more is charged.
• After handover a project is not refundable. The work has been delivered and the deliverable is yours. If something is wrong with it, that is a support matter: the one-week post-delivery support window covers bug fixes, usage guidance and minor adjustments.
• If we cancel, or if we never carry out the work. Where we end a project for a reason that is not your breach or non-payment, or where we took a payment and never carried out the work at all, you are refunded what you paid for work that was not done.
• Third-party costs are not refundable — hosting, domains, licences, stock assets, developer accounts — because they were bought from someone else on your instruction. Wherever the provider allows it, they are registered in your name and stay with you.

Where a refund is due under this section it is returned by the same route the payment came in, normally within 5 business days of the final statement.

Nothing in this section limits a right you hold under the consumer law of your country. Where such a right applies, it overrides anything stated above.

While we are waiting on content, feedback, approval or access from you, the project schedule pauses. If a project stays paused because we cannot reach you, and at least two written reminders sent to the contact details you gave us have gone unanswered, we may treat the project as dormant, close the file and settle it on the basis set out in A3. Restarting a dormant project may need a fresh quote and a new start date, because the time reserved for you will have been reassigned.

Message us on WhatsApp at +966 59 723 2969, with the project name or the reference number from your request, and tell us that you want to stop. You can also write it in your project conversation on this website. We reply with the final statement. Email support is not available at the moment. WhatsApp and your project conversation are the two channels that reach us.

Project fees are paid directly to Opus Solutions, so project settlements are issued by us.

If something is wrong with a charge, please contact us first on WhatsApp at +966 59 723 2969 — we can almost always resolve it faster than a bank dispute, and the refund cases above are handled without argument.

While a payment dispute is open, work on the related project may be paused until it is resolved.

• WhatsApp: +966 59 723 2969
• Project clients: the project conversation on this website.

Email support is not available at the moment. Please use one of the channels above.